Individual online training
Professional communication | Fewer misunderstandings
Professional communication | Fewer misunderstandings
- Duration: 90 min.
- Available languages: French and English
- For whom: Employees and Managers
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Each training session is personal and cannot be shared. Please ensure you choose the correct number for your team!
The more you buy, the more you save!
+10 courses
$45 per person
5-9 courses
$63 per person
1-4 courses
$90 per person
Contents overview
Contents overview
Thinking it through before you communicate
- Clarify your intention before communicating
- Consider who you're communicating with and their role in the situation
- Identify the main message you want to get across
- Choose the most appropriate communication channel for the situation
- Spot common pitfalls that can create confusion or make your message harder to understand
Giving your message a clear structure
- Lead with your main message
- Organize your supporting points and details logically
- Avoid burying what matters most under too much background information
- Group related information to avoid repetition, missing details, and information overload
- Structure your message so it's easy to understand and act on
Making sure you’ve covered everything
- Provide enough context for your message to make sense
- Clearly state the action or decision needed
- Include useful details without overwhelming the recipient
- Specify deadlines and next steps when needed
- Consider the recipient's situation and any constraints that could affect what happens next
Clarifying without adding fuel to the fire
- Find the right balance between firmness and respect in professional communication
- Tell the difference between facts, interpretations, and accusations
- Make a clear request without sounding harsh or defensive
- Respond professionally to unclear or tense messages
- Suggest a concrete way forward and ask for confirmation when needed
- Recognize when it's better to switch channels and have a conversation instead
Improving your communication with AI
- Use AI to spot unclear wording, simplify your message, or improve its structure
- Clarify your intention and what you want to achieve before asking AI for help
- Give clear instructions to preserve your message's meaning, tone, and key information
- Review and refine AI-generated suggestions before using them
- Protect sensitive information and follow applicable rules
- Stay responsible for the final version of your message
Period of validity
Period of validity
Each training course is available 90 days from the date of purchase. Prepaid training credits are valid for 12 months.
Purchase for your team
Purchase for your team
Here are the instructions for purchasing courses for your team members :
Step 1 – Add the desired number of courses for your team members to your cart.
Don’t worry if you’re not sure which course to assign to whom: you’ll be able to specify this after the purchase.
Step 2 – Enter your personal information during the checkout process.
Step 3 – Check your order confirmation email. It will include all the instructions you need to assign the courses to your team members.
Improve your professional communication to reduce misunderstandings and build stronger collaboration
At work, misunderstandings don't always come from a lack of information. They often happen when there's a gap between what someone means to say, what they actually say, how the other person interprets it, and what the situation calls for. Even a simple sentence can come across as blame, criticism, urgency, or an unspoken request.
This training gives you practical tools to communicate more clearly and reduce unnecessary back-and-forth. You'll learn how to think through a situation before crafting your message, organize information so it's easy to understand and act on, and make sure nothing essential is missing.
You'll also discover how to protect professional relationships when communication gets tricky and how to use AI to review and improve your messages without letting it take over your intention, judgment, or responsibility. The goal? To create messages that make it easier for others to understand, respond, and take action.
By exploring the various sections of this training, you will be able to:
- Assess a communication situation by considering the context, people's roles, and potential misunderstandings
- Craft clear, well-structured messages that are appropriate for the relationship and situation
- Review and improve your messages, with or without AI, while relying on your professional judgment
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Why choose a Boostalab training course?
Discover a unique approach that goes beyond simple theoretical concepts. At Boostalab, each training is designed to be practical, interactive and directly applicable in your professional daily life. You will see results tomorrow!
The more you buy, the more you save!
Whether it's for you or your team, it pays to consolidate your purchases:
- 5 to 9 training courses: 30% discount
- 10 + training courses: 50% off!