Refund policy
Our goal is to provide you with an excellent experience through our online training programs. This refund policy is designed to be clear, fair, and as hassle-free as possible.
By purchasing a course, you agree to the terms outlined below.
1) Scope
This policy applies to all paid e-learning courses offered on our platform, including those purchased at a discount. Access to courses is available for 90 days from the purchase date.
2) Refund Eligibility
Whether it’s due to an order error or because you no longer need the course, we may issue a refund under the following conditions:
If courses were purchased at a discounted rate for a bulk order, refunds will be adjusted to reflect the applied discounts. If the refund lowers the total number of courses purchased below the discount threshold, the refunded amount will be recalculated based on the new pricing.
We care deeply about the quality of our courses. If you’re unhappy with the content, please don’t hesitate to contact us to discuss your concerns.
3) Alternatives to a Refund
In some cases, we can offer the following alternatives:
4) Refund Process
5) Abuse Policy
We reserve the right to deny refund requests and/or restrict access to our platform in the following situations:
By purchasing a course, you agree to the terms outlined below.
1) Scope
This policy applies to all paid e-learning courses offered on our platform, including those purchased at a discount. Access to courses is available for 90 days from the purchase date.
2) Refund Eligibility
Whether it’s due to an order error or because you no longer need the course, we may issue a refund under the following conditions:
- You submit a refund request via email to support-lab@boostalab.com within 14 days of purchase.
- You haven’t started the first module of the course.
If courses were purchased at a discounted rate for a bulk order, refunds will be adjusted to reflect the applied discounts. If the refund lowers the total number of courses purchased below the discount threshold, the refunded amount will be recalculated based on the new pricing.
We care deeply about the quality of our courses. If you’re unhappy with the content, please don’t hesitate to contact us to discuss your concerns.
3) Alternatives to a Refund
In some cases, we can offer the following alternatives:
- Account Credit: A credit applied to your account for future course purchases.
- Access Extension: Additional time to complete the course.
- Priority Support: Help resolving any technical issues you’ve experienced.
4) Refund Process
- How to Request: Email our support team at support-lab@boostalab.com with the following details:
- Your name and the email address used for the purchase.
- The date of the transaction.
- The name of the course.
- The reason for your request (if applicable).
- Processing Time: We’ll acknowledge your request within 1–2 business days and process it within 15 days.
- Refund Method: Refunds will be issued through your original payment method (e.g., credit card) or as a credit to your account.
5) Abuse Policy
We reserve the right to deny refund requests and/or restrict access to our platform in the following situations:
- Multiple refund requests or suspicious activity.
- Fraudulent use of the course (e.g., sharing accounts, violating terms of use).
- Inappropriate behaviour, false claims, or invalid justifications.