Formation individuelle en ligne

Professional communication | Fewer misunderstandings

$90.00 CAD

Promotion Épuisé

Durée : 90 min.
Langues disponibles : Français et anglais
Pour qui : Employé·es et gestionnaires

Formation individuelle achetée pour Me My team Me + my team

Langue de la formation English

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Quantité

Chaque formation est personnelle et ne peut être partagée. Assurez-vous de choisir le bon nombre pour votre équipe!

Regroupez vos achats et économisez !

+10 formations
45$ par personne

5 à 9 formations
63$ par personne

1 à 4 formations
90$ par personne

Aperçu des contenus

Thinking it through before you communicate

Clarify your intention before communicating
Consider who you're communicating with and their role in the situation
Identify the main message you want to get across
Choose the most appropriate communication channel for the situation
Spot common pitfalls that can create confusion or make your message harder to understand

Giving your message a clear structure

Lead with your main message
Organize your supporting points and details logically
Avoid burying what matters most under too much background information
Group related information to avoid repetition, missing details, and information overload
Structure your message so it's easy to understand and act on

Making sure you’ve covered everything

Provide enough context for your message to make sense
Clearly state the action or decision needed
Include useful details without overwhelming the recipient
Specify deadlines and next steps when needed
Consider the recipient's situation and any constraints that could affect what happens next

Clarifying without adding fuel to the fire

Find the right balance between firmness and respect in professional communication
Tell the difference between facts, interpretations, and accusations
Make a clear request without sounding harsh or defensive
Respond professionally to unclear or tense messages
Suggest a concrete way forward and ask for confirmation when needed
Recognize when it's better to switch channels and have a conversation instead

Improving your communication with AI

Use AI to spot unclear wording, simplify your message, or improve its structure
Clarify your intention and what you want to achieve before asking AI for help
Give clear instructions to preserve your message's meaning, tone, and key information
Review and refine AI-generated suggestions before using them
Protect sensitive information and follow applicable rules
Stay responsible for the final version of your message

Durée de validité

Chaque formation est disponible 90 jours suivant la date d'achat. Les crédits de formation prépayés sont valides pour 12 mois.

Achat pour votre équipe

Voici les instructions pour acheter des formations pour les membres de votre équipe :

Étape 1 - Mettez dans votre panier le nombre de formations souhaité pour les membres de votre équipe.

Pas d’inquiétude si vous ne savez pas encore quelle formation attribuer à qui : vous pourrez le préciser après la commande.

Étape 2 - Indiquez vos informations personnelles lors du processus de paiement.

Étape 3 - Consultez le courriel de confirmation de commande. Vous y trouverez toutes les instructions nécessaires pour attribuer les formations aux membres de votre équipe.

Improve your professional communication to reduce misunderstandings and build stronger collaboration

At work, misunderstandings don't always come from a lack of information. They often happen when there's a gap between what someone means to say, what they actually say, how the other person interprets it, and what the situation calls for. Even a simple sentence can come across as blame, criticism, urgency, or an unspoken request.

This training gives you practical tools to communicate more clearly and reduce unnecessary back-and-forth. You'll learn how to think through a situation before crafting your message, organize information so it's easy to understand and act on, and make sure nothing essential is missing.

You'll also discover how to protect professional relationships when communication gets tricky and how to use AI to review and improve your messages without letting it take over your intention, judgment, or responsibility. The goal? To create messages that make it easier for others to understand, respond, and take action.

By exploring the various sections of this training, you will be able to:

Assess a communication situation by considering the context, people's roles, and potential misunderstandings
Craft clear, well-structured messages that are appropriate for the relationship and situation
Review and improve your messages, with or without AI, while relying on your professional judgment

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