Individual online course
Difficult Conversations at Work | Overcoming Discomfort
Difficult Conversations at Work | Overcoming Discomfort
- Duration : 90 min.
- Available languages: English and French
- Certification : yes!
- For whom: Employees and Managers
Do difficult conversations make you nervous? Whether it’s delivering bad news, addressing a sensitive issue, or correcting behaviour, these moments can quickly become tense and uncomfortable. Yet, managing them with tact and calm is an essential skill at work.
In this training, you’ll learn how to prepare for difficult conversations to reduce your anxiety, address sensitive topics with respect, and tailor your approach to the context. With the right tools, even the most delicate conversations can lead to constructive outcomes!
By exploring the modules of this training course, you will be able to:
- Prepare for difficult conversations and reduce your anticipation
- Hold constructive conversations in a calm and respectful manner
- Identify the appropriate approach and adapt your intervention according to the context
Contents Overview
Contents Overview
Understanding reactions to difficult situations
- Identify possible responses to complex situations.
- Learn to distinguish between avoidance and collaboration depending on the context.
Effectively preparing for a difficult conversation
- Clarify your intent and define your objectives.
- Identify your fears and transform them into clear needs.
- Choose the right time to initiate the conversation using a simple matrix.
Managing emotions to foster constructive exchanges
- Learn to recognize the signs of heightened emotions.
- Discover how to adjust the timing of a conversation based on urgency and emotional
intensity.
Confidently leading the discussion with the SERENE model
- Explore six steps to structure a difficult conversation.
- Practice your skills through interactive scenarios.
Setting and respecting your personal boundaries
- Identify your non-negotiables to protect your well-being.
- Discover a simple method to express your boundaries clearly and respectfully.
Handling difficult moments and defusing tensions
- Learn how to respond calmly to inappropriate behaviours.
- Develop strategies to steer the dialogue back to constructive ground.
Practical tools for successful conversations
- Use the provided templates and tools to prepare and structure your exchanges.
- Apply the techniques you’ve learned to strengthen your relationships and amplify your impact.
Period of validity
Period of validity
Training is available 90 days from the date of purchase
Purchase for Your Team
Purchase for Your Team
Here are the instructions for purchasing courses for your team members :
Step 1 – Add the desired number of courses for your team members to your cart.
Don’t worry if you’re not sure which course to assign to whom: you’ll be able to specify this after the purchase.
Step 2 – Enter your personal information during the checkout process.
Step 3 – Check your order confirmation email. It will include all the instructions you need to assign the courses to your team members.
Would you prefer this training in another language? Click here.
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Why choose this training?
Discover a unique approach that goes beyond simple theoretical concepts. At Boostalab, each training is designed to be practical, interactive and directly applicable in your professional daily life. You will see results tomorrow!
The more you buy, the more you save!
Whether it's for you or your team, it pays to consolidate your purchases:
- 5 to 9 training courses: 30% discount
- 10 + training courses: 50% off!