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Individual online training

Customer experience | Going beyond service

Customer experience | Going beyond service

$90.00 CAD
$90.00 CAD
Sale Sold out
  • Duration : 90 min.
  • Available languages: French and English
  • Certification : Yes!
  • For whom: Employees and Managers

In a world where human connections are at the heart of everything, it’s essential to build authentic relationships based on mutual respect with every client, whether they’re internal or external to the organization.

By focusing on trust and a genuine understanding of their needs, this training will help you go beyond routine interactions to create truly impactful moments. It’s not just about meeting requests—it’s about connecting with others, understanding what truly matters, and ensuring a smooth and cohesive relationship from start to finish.

The result? A customer experience that leaves a positive and lasting impression.

By exploring the modules of this training course, you will be able to:

  • Create memorable customer experiences by building a trusting relationship
  • Identify the real needs of the customer and manage their expectations
  • Ensure quality follow-up

Contents Overview

Creating memorable customer experiences

  • Discover how to build trust-based relationships with every customer.
  • Learn to balance a human approach with professionalism to leave a lasting impression.

Identifying and understanding the real need

  • Find out why the expressed need often differs from the actual need.
  • Use a five-step method to ask engaging and precise questions.

Managing expectations and defusing frustrations

  • Master strategies to strike a balance between realism and satisfaction.
  • Develop a proactive mindset to prevent misunderstandings.

Ensuring effective after-sales follow-up

  • Learn how to structure your follow-ups to build customer loyalty.
  • Discover simple techniques to maintain relationships and maximize engagement.

Interacting with demanding customers

  • Develop reflexes to acknowledge and defuse negative emotions.
  • Avoid common mistakes and adopt a communication style that strengthens relationships.

Period of validity

Training is available 90 days from the date of purchase

Purchase for Your Team

Here are the instructions for purchasing courses for your team members :

Step 1 – Add the desired number of courses for your team members to your cart.

Don’t worry if you’re not sure which course to assign to whom: you’ll be able to specify this after the purchase.

Step 2 – Enter your personal information during the checkout process.

Step 3 – Check your order confirmation email. It will include all the instructions you need to assign the courses to your team members.

Individual training purchased for
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Each training session is personal and cannot be shared. Please ensure you choose the correct number for your team!

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Why choose this training?

Discover a unique approach that goes beyond simple theoretical concepts. At Boostalab, each training is designed to be practical, interactive and directly applicable in your professional daily life. You will see results tomorrow!

The more you buy, the more you save! 

Whether it's for you or your team, it pays to consolidate your purchases:

  • 5 to 9 training courses: 30% discount
  • 10 + training courses: 50% off!
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